Shipping Policy

Delivering Comfort to Your Doorstep

At Kaelumet™, we believe that creating a comfortable home should be simple and enjoyable from the moment you place an order.

This Shipping Policy outlines how we process, prepare, and deliver your purchases so you can shop with confidence and know what to expect every step of the way.

Our Fulfillment Approach

Kaelumet™ offers thoughtfully selected home textile and décor products designed for modern living spaces.

To provide a wider variety of styles while maintaining competitive pricing, many of our products are shipped directly from specialized production and fulfillment facilities located in different regions around the world.

This fulfillment model helps us:

🏡 Offer unique home textile collections

📦 Reduce unnecessary storage and handling

✨ Maintain product quality standards

🌿 Minimize excess inventory and product waste

We appreciate your patience while your order makes its way to your home.

1. Order Processing

Every order is carefully reviewed before shipment.

Processing Time

• Standard Processing: 2–5 Business Days

• High-Demand Periods: Up to 7 Business Days

Processing includes:

✔ Order verification

✔ Product preparation

✔ Quality inspection

✔ Secure packaging

Orders are processed Monday through Friday, excluding public holidays.

2. Shipping Fees

Standard Shipping

Shipping charges are calculated and displayed during checkout based on your delivery destination.

From time to time, Kaelumet™ may offer promotional shipping discounts or free shipping events.

Any applicable shipping offers will be displayed on our website at the time of purchase.

3. Estimated Delivery Times

Delivery timeframes vary depending on destination and local carrier operations.

Please note that delivery estimates are not guaranteed and may vary due to factors outside our control.

4. Shipment Tracking

Once your order has been dispatched, you will receive a shipping confirmation email containing tracking information.

Tracking Updates

📧 Tracking numbers are typically issued within 24–72 hours after shipment.

📦 Tracking activity may not appear immediately after a shipping label is created.

🚚 Carrier systems sometimes require several days before movement updates become visible.

This is a normal part of the shipping process.

5. Customs & Import Charges

For international shipments, customs regulations vary by country.

Customers may be responsible for:

• Import duties

• Customs fees

• Local taxes

• Government-imposed charges

These fees are determined by local authorities and are not collected by Kaelumet™.

We are unable to predict or control customs assessments.

6. Address Changes & Order Updates

Please verify your shipping information carefully before completing checkout.

If you need to update your order information, contact us as soon as possible.

Contact Window

Requests for:

✔ Address Corrections

✔ Order Modifications

✔ Order Cancellations

should be submitted within 12 hours of placing your order.

Once fulfillment has begun, changes may no longer be possible.

7. Delivery Delays

While most shipments arrive within the estimated timeframe, occasional delays can occur due to:

• Severe weather conditions

• Customs inspections

• Transportation disruptions

• Peak holiday shipping periods

• Carrier network delays

We appreciate your understanding if unexpected circumstances affect transit times.

8. Damaged or Missing Packages

Customer satisfaction is important to us.

Damaged Deliveries

If your order arrives damaged:

📸 Please contact us within 72 hours of delivery and include photos showing the issue.

Our team will review the situation and provide an appropriate resolution.

Missing Shipments

If tracking confirms that a package has been lost during transit, we will work with the carrier and assist with a replacement solution whenever applicable.

9. Incorrect Shipping Information

Kaelumet™ is not responsible for delivery issues resulting from incorrect or incomplete shipping information provided during checkout.

Please ensure all address details are accurate before submitting your order.

Contact Us

If you have any shipping-related questions, please contact our support team:

Kaelumet™

Company: Qbedding LA

Email: service@kaelumet.com

Thank You for Shopping with Kaelumet™

We are committed to providing a smooth shopping experience and delivering thoughtfully selected home textile products directly to your home.

Kaelumet™ — Designed for Comfortable Living, Styled for Everyday Life.