Return & Refund Policy
Return & Refund Policy
Your Satisfaction Matters
At Kaelumet™, we want you to enjoy every purchase with confidence.
If something isn't quite right, we're here to help. This policy explains the conditions for returns, replacements, and refunds for products purchased through our website.
By placing an order with Kaelumet™, you agree to the terms outlined below.
1. Return Window
We offer a 30-day return period starting from the date your order is delivered.
To qualify for a return, the item must meet the following requirements:
✔ Unused and unwashed
✔ In original condition
✔ Free from stains, damage, or alterations
✔ Returned with original packaging whenever possible
✔ Accompanied by proof of purchase or order confirmation
Returns requested after the return period may not be eligible for approval.
2. Requesting a Return
Before sending any item back, please contact our customer support team.
Contact Information
📧 Email: service@kaelumet.com
Please include:
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Order Number
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Full Name
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Reason for Return
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Photos (if applicable)
Once your request is reviewed and approved, we will provide detailed return instructions.
Important Notice
Returns sent without prior authorization may not be accepted or processed.
3. Incorrect, Defective, or Damaged Items
We carefully inspect products before shipment. However, if your order arrives with an issue, please notify us as soon as possible.
Examples include:
📦 Damaged during delivery
📦 Manufacturing defects
📦 Incorrect item received
📦 Missing components
To help us resolve the issue efficiently, please provide photos showing the problem.
Our team will evaluate the situation and determine the appropriate solution.
4. Non-Returnable Products
Certain products are not eligible for return or refund.
These may include:
❌ Personalized or custom-made items
❌ Clearance or final-sale merchandise
❌ Gift cards
❌ Products showing signs of use, washing, or modification
❌ Items returned without authorization
If you are unsure whether your purchase qualifies, please contact us before submitting a return request.
5. Exchanges
At this time, direct exchanges are not always available.
For the quickest solution, we recommend:
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Requesting a return for the original item (if eligible)
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Placing a new order for the desired replacement product
This helps ensure faster order processing and inventory availability.
6. European Union Consumer Rights
For customers located within the European Union, applicable consumer protection laws may provide an additional withdrawal period.
Eligible customers may cancel or return their order within 14 days of receiving the goods, provided that:
✔ Products remain unused
✔ Products are returned in original condition
✔ Original packaging is included whenever possible
✔ Proof of purchase is provided
This right applies in accordance with applicable EU consumer regulations.
7. Refund Process
After your return package arrives, our team will inspect the item and verify eligibility.
Once approved:
💳 Refunds will be issued to the original payment method used during checkout.
📧 You will receive confirmation once the refund has been processed.
Please allow:
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Up to 10 business days for review and processing
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Additional time depending on your bank, card provider, or payment service
Processing times may vary between financial institutions.
8. Shipping Costs
Original shipping charges are generally non-refundable unless the return results from:
✔ A defective item
✔ A shipping error made by Kaelumet™
✔ An incorrect item received
Return shipping responsibilities may vary depending on the reason for the return and the customer's location.
Specific instructions will be provided during the return approval process.
9. Return Address
Please do not ship products back until you receive return authorization from our support team.
Authorized return instructions will be provided after your request has been reviewed.
Business Information
Kaelumet™
Company: Qbedding LA
Email: service@kaelumet.com
Need Assistance?
If you have any questions regarding returns, refunds, or order concerns, please contact us.
Our customer care team is committed to providing fair, transparent, and timely support.
Thank You for Choosing Kaelumet™
We appreciate your trust and are dedicated to creating a positive shopping experience from purchase to delivery.
Kaelumet™ — Designed for Comfortable Living, Styled for Everyday Life.